releases

Knowledgent Releases Interactive Large Data Ecosystem

Klarm Prototyping

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Warren, NJ (PRWEB)&#13
July 15, 2015&#13

Knowledgent, the information and analytics firm, right now announced the release of the on the web Large Information Ecosystem. This internet-based version of Knowledgent’s industry-top reference architecture offers an overview of today’s huge data vendor landscape to aid information and analytics experts make sense of the a lot of tools and other huge data offerings accessible.

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With the increasing concentrate on managing huge datasets, big information tools and platforms are proving that they are superior to a lot of classic methods of analyzing and managing high-volume information. Nevertheless, as with many disruptive trends, industry confusion arises as new vendors strive to be heard and existing vendors try to reposition their goods. To reduce by means of the confusion, Knowledgent continuously analyzes and categorizes vendors and their products into a extensive reference architecture: the Massive Information Ecosystem.

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“We’ve seen a important jump in interest in the Big Information Ecosystem more than the past couple of years, as far more organizations look to move their big data initiatives from Proof-of-Idea to production,” said Mark Hayward, Big Data Partner, Knowledgent. “Bringing the Big Information Ecosystem into an on the web atmosphere was the next logical step to providing information and analytics specialists with the data they need to have to accelerate their massive information vendor searches.”

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A Visual Guide to Big Data Vendors and Technologies&#13

The Huge Information Ecosystem offers an simple-to-comprehend, curated view of both established and new technologies. The 2015 version has been updated based on current alterations in big information landscape. The Big Data Ecosystem:&#13

    Provides a more granular perspective on Hadoop tools to deliver clearer and much more precise categorization&#13
    Depicts most existing relationships in between merchandise and technologies, like current acquisitions&#13
    Includes Data Safety category to reflect trend of safety as a crucial concern

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To better discover the Massive Information Ecosystem, customers are in a position to search the Massive Data Ecosystem and also can evaluate vendors from related categories.

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To request access to the Massive Information Ecosystem, pay a visit to http://bigdataecosystem.knowledgent.com/.

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About Knowledgent&#13

Knowledgent is an sector data consultancy that helps organizations transform their information into company benefits by way of information and analytics innovation. Our experience seamlessly integrates sector knowledge, information analyst and scientist capabilities, and information architecture and engineering capabilities to uncover actionable insights. We have not only the technical knowledge to deliver game-altering solutions at all phases of development, but also the enterprise acumen to evolve information initiatives from ideation to operationalization, ensuring that organizations recognize the full value of their info. For a lot more data, go to http://www.knowledgent.com.

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Find Far more High Precision Engineering Press Releases

PI Releases US-Engineered Air Bearing Technologies Catalog

PI Releases US-Engineered Air Bearing Technologies Catalog

Klarm Prototyping

PI’s New Air Bearing Technologies Catalog

Munich, Germany (PRWEB)
July 09, 2015

Nanopositioning specialist PI (Physik Instrumente) L.P., a leader and resolution provider in motion handle and positioning components and systems, releases its newest product line catalog on Air Bearing stages. The new brochure on US-made and manufactured precision positioning equipment was introduced at this year’s “LASER Globe of PHOTONICS” – one particular of the world’s top international trade shows and conferences for the laser and photonics industry – in Munich, Germany.

Why Air Bearings

Air-bearings have no rolling or sliding components and provide completely frictionless, non-contact motion, resulting in negligible hysteresis or reversal error, better straightness, flatness and velocity stability, which are ideal prerequisites for higher-finish industrial inspection and manufacturing operations. Air bearing stages are ideally suited for many high precision applications, such as metrology, photonics alignment, semiconductor, flat panel show, precision scanning applications, and cleanroom applications.

Watch Video Animation

&gt How Does Air Bearing Technology Function?

Nanometer precision and multi-axis motion stages made with the highest straightness / flatness are the hallmarks of PI’s normal and custom created air bearing options. The PI group develops and manufactures all air bearing products at their Hopkinton, MA and Milford, NH facilities.

Download PIglide Air Bearing Technology Catalog

&gt Learn far more

Regular and Custom

PI has in-home engineered solutions from over four decades of experience functioning with customers to offer a common product or to modify current item styles to match the precise specifications of the application with a custom resolution.

Applications of PIglide Air Bearing Technologies

Applications contain metrology, photonics alignment, semiconductor, flat panel show, precision scanning applications, cleanroom applications.

About PI

PI is a leading manufacturer of precision motion manage gear, piezo motors, air bearing stages and hexapod parallel-kinematics for semiconductor applications, photonics, bio-nano-technologies and healthcare engineering. PI has been developing and manufacturing common &amp custom precision goods with piezoceramic and electromagnetic drives for 4 decades. The organization has been ISO 9001 certified given that 1994 and supplies innovative, higher-quality solutions for OEM and analysis. PI is present worldwide with eleven subsidiaries, R&ampD / engineering on 3 continents and total staff of 800+.

USA / Canada

East    

(508) 832-3456

Midwest    

(508) 832-3456

West     

(949) 679-9191 (LA Region &amp Mexico)

(408) 533-0973 (Silicon Valley/Bay Area)

PI (Physik Instrumente) L.P. l 16 Albert Street l Auburn, MA 01501 l http://www.pi-usa.us l info(at)pi-usa.us

Resonant Releases White Paper Titled, “Radically Minimizing the Expense and Size …

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Resonant Releases White Paper Titled, “Radically Reducing the Cost and Size …
Although our key efficiency metrics for the Resonant Designed Band 3 Duplexer are compelling, we believe the power of ISN will drive a change in the market beginning with the advent of our tunable filter, scheduled for prototype by the finish of 2015 …
Study a lot more on MarketWatch

Startup brings nonstick coating to customer goods packaging
Keeping bottles clean, Varanasi adds, could also drastically cut the use of water and power, as well as the costs related with rinsing bottles ahead of recycling. “It has large prospective in terms of vital sustainability,” he says. Varanasi says …
Read far more on R & D Magazine

A visual tour of Ford&#39s investigation center, total with eBikes and clutch hubs
Earlier this week, Ford said it would be partnering with 3D printing organization Carbon3D for speedy prototyping. Ellen Lee, Ford&#39s group leader for Additive Manufacturing Investigation, told us that 3D printing can be used to generate structures with a latticed …
Read far more on Ars Technica

UserZoom Releases Latest Mobile App Usability Testing Answer

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San Jose, Calif. (PRWEB) Could 20, 2015

UserZoom, the #1 Platform for Agile Usability Testing &amp User Expertise Analytics, has released the most current version of its Mobile App Usability Testing remedy. The new offering empowers Enterprise customers to measure, handle and improve overall performance for both live apps and html prototypes.

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Click here to watch a preview and learn more about UserZoom’s Mobile App Usability Testing: http://www.userzoom.com/mobile-app-usability-testing.

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“The statistics are clear. Shoppers are moving away from the desktop, and mobile apps are the new frontier of ecommerce,” stated Alfonso de la Nuez, founder and Co-CEO of UserZoom. “With apps, you only get 1 shot at obtaining it appropriate. UserZoom’s Mobile App Usability Testing delivers the deep insights Enterprise firms want to go beyond simple critiques on the Apple Shop, win their audience and deliver the very best app experiences feasible.”

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UserZoom’s mobile app testing is rapidly, price-efficient and authorized by the Apple App Retailer. App developers produce agile usability research inside UserZoom’s intuitive interface, integrate into their app’s code, and invite actual users to participate in the study in-the-wild by way of e-mail or within the app.

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From there, app developers can swiftly collect responses and analyze quantitative and qualitative benefits, including: &#13

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    Efficiency ratios,&#13
    Satisfaction ratios,&#13
    And user comments.

UserZoom’s Mobile App Usability Testing supports agile testing across every single stage of the item lifecycle and delivers international testing via UserZoom’s database of 6.5 million profiles around the globe.

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To discover much more about Mobile App Usability Testing for your enterprise, get in touch with UserZoom online or call (866) 599-1550.

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About UserZoom&#13

UserZoom is the #1 Platform for Agile Usability Testing &amp User Experience Analytics. Our ‘Worry-Free’ Enterprise resolution provides a quantitative and qualitative investigation platform to assist UX/CX, Product Managers and Advertising pros test and measure all aspects of their internet and mobile properties.

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With offices in 4 distinct countries, the company continues to develop and to create new merchandise and solutions, producing UserZoom the #1 UX analysis remedy in the market place. Locate out a lot more at http://www.userzoom.com.

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Hemisphere GNSS Releases New Innovative, Planet-Class GNSS RTK Engine

Klarm Prototyping

SCOTTSDALE, AZ (PRWEB) May 07, 2015

Hemisphere GNSS announces the release of Athena, their subsequent generation GNSS engine. Supplying significantly enhanced functionality, often exceeding that delivered by other business leaders, Athena offers Hemisphere with a future-proof foundation enabling industry-defining performance, flexibility, and reliability.

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Hemisphere has created its new core engine to maximize the company’s potential to excel at the rigorous GNSS requirements of multiple market place segment consumers in Machine Handle, Survey and GIS. Athena’s innovative design tends to make it a state of the art GNSS technology for now and in the future.

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The release of Athena is a important milestone for Hemisphere but just the 1st piece of a wave of new technologies getting delivered into the market place by Hemisphere in 2015.

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“Our goal is to be absolutely nothing short of the greatest GNSS technologies partner in the business, and a key component of that is delivering industry-top technologies tailored to our customer’s demands,” declared Chuck Joseph, Hemisphere GNSS CEO &amp President. “To that finish we have place with each other a planet-class group that is completely rethinking our product loved ones, and our new Athena engine is just the 1st, potent proof of our fresh strategy. Watch this space!”

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Outstanding Capabilities

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Athena excels in practically every atmosphere where higher-accuracy GNSS receivers can be utilized. Hemisphere’s consumers have tested and confirmed Athena’s overall performance in long baseline, in open-sky environments, beneath heavy canopy, and in geographic places experiencing important scintillation.&#13

Initialization time – One of the most reliably constant initialization performances in the sector, whilst at the exact same time, performing initializations in significantly less than 15 seconds at much better than 99.9% reliability&#13
Robustness in extremely tough operating environments – Incredibly high productivity under the most aggressive of geographic and landscape oriented environments for GNSS, even though delivering up to 50% much better efficiency in user tests matched against the ideal competitive systems on the industry&#13
Overall performance on lengthy baselines – Industry-major position stability for long baseline applications, with position high quality frequently instances exceeding the performance of the best-of-breed RTK systems on the market&#13
Functionality under scintillation – Sustained accuracy under ionospheric scintillation activities, providing 1 of the most reputable approaches in the marketplace to work with GNSS in scintillation-impacted places

“I’ve had an opportunity to thoroughly test Athena in both moderate and extreme environments,” stated Andy Carbognin, Independent GNSS Test Specialist at Vecto Geomatics. “I’m extremely impressed with the performance, and we’ve tested alongside the existing business leaders’ leading-of-the-line goods. In each and every situation, Athena is proving to be a tremendous improvement over Hemisphere’s most widespread legacy firmware versions, at a minimum, matching the industry’s very best while in a lot of situations exceeding their overall performance.”

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Market Help

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“Carlson Application has extensively tested Hemisphere’s new Athena RTK engine on the Carlson BRx5 GNSS receiver. The Athena RTK engine supplies precise, trustworthy, and repeatable positions. Athena exceeds or matches the functionality of all other GNSS receivers it has been tested against. We have been specifically impressed with the overall performance of the Athena engine, when making use of a lengthy baseline or in places exactly where there is a limited view of the sky. Athena is a first class RTK engine,” expressed Butch Herter, Director of Hardware Improvement, Carlson Application.

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“In the marine building and hydrographic survey markets, time is cash. We’ve observed quite higher technique reliability and impeccable results employing the Athena RTK engine, which guarantees we are reaching maximum up-time,” stated Harrison Steves, Operations Manager at Cable Arm. “As effectively, not getting tied to a specific make of RTK base offers us flexibility with our gear deployment.”

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“We’ve identified Athena to supply exceptional overall performance, particularly their RTK fix occasions and sustaining RTK lock on lengthy baselines,” said David Vaughn, CEO, Novariant. “With the newest competitive performance testing completed, Novariant is excited about adding Hemisphere’s Athena supplying to the list of the Novariant-recognized certified receivers that, when combined with our precision steering resolution, can assure centimeter-level steering control in the toughest environments in the globe.”

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“We’ve been functioning with Hemisphere’s technologies for a quantity of years,” states Randy Noland, VP of Business Development and Director of Machine Handle, Carlson Software program, Inc. “I’m amazed at the team they’ve brought with each other and how they’re radically modernizing their technologies. Collaborating with the ‘new’ Hemisphere has been an eye-opening expertise, and I’m excited at how their revolutionary technologies will positively effect our future business”.

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Availability

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Just before the end of this month, Athena will be incorporated in all Hemisphere multi-frequency, RTK-capable items, such as the A325, R330, S320, and VS330. To download and set up Athena, check out Hemisphere’s Application web page: http://hemispheregnss.com/Sources/Software

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About Hemisphere GNSS, Inc.&#13

Hemisphere GNSS styles and manufactures revolutionary, cost-effective GNSS items for positioning, heading, and navigation applications for marine, survey, building, mapping, OEM, and other markets. The Business holds numerous patents and other intellectual house and sells globally with many major solution brands, which includes Crescent®, Eclipse™, and Vector™ for precise GNSS applications. Hemisphere GNSS has its business headquarters in Scottsdale, Arizona, USA with a solution improvement, sales, and advertising facility in Calgary, Alberta, Canada. Hemisphere GNSS is portion of UniStrong Science &amp Technology Co., Beijing, China. For far more details about Hemisphere GNSS, please go to http://www.HGNSS.com.

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For much more info, please contact:&#13

Lauren Romancho&#13

Hemisphere GNSS&#13

Telephone: +1 (480) 348-6380&#13

E-mail: lromancho(at)hgnss(dot)com

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Related Precision Engineering Businesses Press Releases

Wisconsin-Based Item Improvement Firm, bb7, Releases New Solution: Beer

Wisconsin-Based Item Improvement Firm, bb7, Releases New Solution: Beer

Klarm Prototyping


Madison, Wi (PRWEB) February 27, 2015

bb7 is recognized as the remedy for product development: Consulting, education, staffing and offering services in analysis, design and style, engineering, prototyping and testing. Primarily based in Madison, Wisconsin, their local reputation for daring internal projects is developing. Since 2012, bb7 has owned and operated their own bb7-branded beehives.

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“We chose bees for many causes: Bees are an homage to our new name (we were formerly Bjorksten Bit 7), and the beehive represents our collaborative style. Just like our hives, bb7 is buzzing with a group of organized and industrious team members. Just like bees, we function with each other towards 1 goal: to create something rewarding,” stated Rich Morris, Vice President of Operations, bb7.

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bb7’s extended list of customers have enjoyed their annual “taste of honey” – a sampling of bb7’s honey in bb7 created &amp created packaging. Even so, in 2013, the bees only produced a couple of pounds of solution – a contrast to the 100 quarts of honey harvested in prior seasons. The shortage limited the amount of honey to allocate to partners and customers in 2014/2015. “In the solution planet, effective developers are the ones that find possibilities where others locate barriers. Our chemists (who do not shudder in the face of obstacles) recommended that we use the honey as a essential ingredient to one thing else. In true bb7 style, we sent our technical leads into the field with a mission: Return with the best complement to our honey! The jury agreed on honey and beer – narrowly beating honey and chocolate,” said Jim Frater, bb7 President.

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bb7 partnered with a Madison-primarily based Neighborhood Supported Brewery (CSB), Property of Brews. The brew master, Page Buchanan accommodated the group and allowed them to experiment with practically each honey and beer concoction this procedure resulted in an original recipe. “We wanted the honey to be present and noticeable, but not overwhelming. This was new territory for Web page. Of course, our R&ampD team which includes Ray Robey and Wynn Wacker, have been specially useful in the chemistry side of factors,” mentioned Morris. “Our group and Home of Brews successfully overcame the flavor conundrum: When honey (sugar) converts to alcohol, the flavor disappears. The trick was killing the yeast at the precise time.”

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Property of Brews and bb7 went through a lot of iterations of fermentation ahead of choosing the new Honey Rye Beer. bb7’s beer-tasting committee was relentless in their pursuit of the excellent brew (and potentially the pursuit of continued beer sampling). This specialty brew is a balanced libation with the proper mix of tartness, sweetness, and hops. The whole batch required a gallon of bb7 honey.

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bb7’s industrial style group (who have experience in customer solution packaging design) designed unique packaging for the new beer which comes with a modest bb7 beer glass. The package is hexagonal to reflect the honey combs. Further, the exclusive package design and style is able to hold and safeguard both the glass beer bottle and the beer glass.

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The limited edition bb7 Honey Rye Beer is only available to bb7 staff, customers and partners. “If you want a taste of the bb7 magic, we invite you to schedule a check out to our facility. Not only will you sample our beer, but you’ll get a taste of extensive item development,” stated Maggie Graham, bb7’s Marketing and advertising Manager.

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“We’ll continue to harvest honey from our mascot, the bb7 bees. This distinct story reflects our passion for overcoming challenges and delivering solutions.” – Jim Frater, bb7 President.

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About bb7: bb7 is a worldwide Item Improvement firm recognized for becoming the secret weapon behind lucrative items that solve untapped demand, unresolved needs and business ambitions – across almost every business. The secret to bb7’s high project accomplishment rates: Far more in-property capabilities than the average PD firm. Start-ups through Fortune 500 businesses have relied on bb7 for item technique, industry &amp design and style research, idea improvement, ID, prototyping, engineering, testing and solution implementation.

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BRM Releases New Video Showing How to Automate Deburring and Surface Finishing with Flexible Hones Manufacturers Use Cylinder Honing Tools in Machine Centers

BRM Releases New Video Showing How to Automate Deburring and Surface Finishing with Flexible Hones Manufacturers Use Cylinder Honing Tools in Machine Centers

Klarm Prototyping


Los Angeles, CA (PRWEB) July 09, 2013

Brush Investigation Manufacturing (BRM), maker of versatile hones and a full line of industrial brushes, is announcing a new video featuring its versatile and dependable Flex-Hone® tool. BRM’s In-Machine Setup: Automated Deburring and Finishing video shows makers how to automate burr removal, edge blending, and surface finishing with flexible honing tools. By utilizing cylinder hones after machining, manufacturers can speed secondary operations and permit gear to run at optimum cycle occasions.

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Burr Removal, Edge Blending, and Plateau Finishing

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Cutting, turning, and drilling metal parts creates raised areas known as burrs that can impact dimensional tolerances, result in element misalignments, and limit the overall efficiency of machined elements. With cross-drilled holes, burrs can also impede the flow of cooling fluids, lubricants, and gases. Deburring is essential, of course, but manufacturers also want to impart a surface finish that increases bearing location, reduces friction and wear, and promotes lubrication.

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As BRM’s new video shows, the Flex-Hone® tool solves these and other surface finishing challenges. Examples include cross-drilled holes in 7075 aluminum cylinders and radial slots in 6061 aluminum bores. Just 3 minutes and 32 seconds long, the new BRM video also shows how the Flex-Hone® reduces surface roughness and improves surface finish down to the single RA level. Close-ups of the crosshatch pattern that versatile honing imparts reveal a substantially flat or plateau finish on cylinder walls.

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Deciding on and Using Flexible Honing Tools

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BRM’s flexible hones are accessible in ten distinct abrasive sorts from 20 to 800 grit, and come in diameters ranging from four-mm to 36”. To automate secondary operations, companies can use the Flex-Hone® tool in a machining center to remove burrs uniformly, effectively, and expense-successfully while enhancing surface finish at the identical time. With CNC equipment, use a Jacobs style chuck directly on the brush tool’s stem wire. BRM plateau hones also mount in lathes, mills, drill presses, and electric hand drills to replace labor-intensive and time-consuming manual deburring operations.

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Self-centering, self-aligning, and self-compensating for put on, the Flex-Hone® tool follows bore geometry and will not affect size, ovality, or concentricity. Versatile hones are mostly surface finishing and deburring tools, and are not created for heavy-duty or high-precision metal removal. As the In-Machine Setup: Automated Deburring and Finishing video explains, always use versatile hones with a honing oil or coolant for lubrication.

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About Brush Study Manufacturing

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Brush Investigation Manufacturing (BRM), makers of a complete line of flexible honing tools and industrial brushes, is positioned in Los Angeles, California. Because 1958, BRM has been solving difficult finishing troubles with brushing technology. Download the Flex-Hone® Resource Guide for a lot more data about how to pick and use flexible honing tools.

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Media Contact:&#13

Heather Jones&#13

Director of Advertising &#13

Brush Research Manufacturing Co. Inc. &#13

4642 Floral Drive&#13

Los Angeles, CA 90022&#13

HJones(at)brushresearch(dot)com

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For Instant Release:&#13

http://www.brushresearch.com/&#13

Ph: (323) 261-2193

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BobCAD-CAM, Inc. Releases New Wire EDM CAD/CAM Software for CNC Wire EDM Machining

BobCAD-CAM, Inc. Releases New Wire EDM CAD/CAM Software for CNC Wire EDM Machining

Klarm Prototyping


Clearwater, FL (PRWEB) April 30, 2014

BobCAD-CAM, Inc. develops CAD/CAM CNC machining software program for manufacturing businesses. They have just released the new v26 Wire EDM 2 &amp four Axis CAD/CAM software program, adding it to their line of CNC programming computer software merchandise. Their CAD/CAM goods improve workflow efficiency by streamlining the process of choosing tools, materials and cutting methods which can be quite time consuming and produces the numeric code that the machine requires to really machine the portion rapidly and error cost-free. With the new release of their Wire EDM module, CNC machining companies that use Wire Electrical Discharge Machines can completely streamline and automate the approach of creating dies and other precision components that call for EDM programming.

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“The Tool &amp Die industry and any precision Wire EDM shop will truly benefit from becoming in a position to program their two or 4 axis EDM parts with this technologies as we have added machining wizards and dynamic machining methods for 2 and four axis programming along with a extended list of inside, outside and open shape cutting operations that actually streamline EDM portion producing,” mentioned Greg Myers, who oversees Software Improvement at BobCAD-CAM.

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The new v26 Wire EDM CAD/CAM release has received a main overhaul and now contains many of the effective enhancements that were added to the milling software program but only customized for what an EDM programmer wants. New characteristics start off with new machining wizards for producing outdoors and inside cutting toolpaths as well as open shape cutting for two Axis and four axis programming. All wire toolpath machining operations use these machining Wizards. These machining wizards step the operator by way of all of the required stages necessary to produce a two or four axis system fundamentally removing the guesswork from programming. The new Dynamic Machining Methods functionality also allows the operator to add Rough Reduce, Skim Cuts, and Tab Cut operations on the fly. For the very first time ever, BobCAD-CAM now gives strong simulation for Wire EDM with this new release.

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The new CAM Tree manager makes it possible for the operator to keep cutting operations, machine configurations, cutting circumstances, post processing and every thing else involved all in 1 location and easy to handle. Posting has been tremendously enhanced. For instance, many predefined processing orders are now available and operators can just modify the posting order with the press of a button, or totally customize their posting order to meet their requirements. Copy and Pasting characteristics and machine operations is also an added benefit.

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“The new v26 Wire EDM CAD/CAM system has a lot to supply the Wire EDM machining market for precision part creating,” added Myers.

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For much more info on this new 2 &amp 4 Axis Wire EDM CAD/CAM software program, make contact with BobCAD-CAM straight at 877-262-2231 or 727-442-3554.

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OpinionLab Releases Consumer OPINION INDEX (COI): SEPTEMBER 2014

Klarm Prototyping

Chicago, IL (PRWEB) September 15, 2014

OpinionLab nowadays released its updated Customer OPINION INDEX (COI): SEPTEMBER 2014 report, which characteristics a lot more than 60 client experience benchmarks across eight main industries. The report leverages OpinionLab’s proprietary COI framework, as well as millions of pieces of direct buyer feedback, to supply a detailed, actionable image of multi-channel client knowledge functionality heading into Fall 2014, as properly as determine certain functional places for improvement and optimization.

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“The COI permits brands and industries to speedily assess how they stack up when it comes to client experience – not just at the all round level, but also at the functional levels where they can acquire an advantage,” stated Sean Fallon, CEO of OpinionLab. “It illuminates new opportunities to attain consumer encounter excellence and ultimately provides an critical top indicator of future buyer behavior such as getting likelihood, loyalty, and brand endorsement.”

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Important findings from the Consumer OPINION INDEX: SEPTEMBER 2014 incorporate:&#13

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Even though companies are generating positive strides, a lot of industries nevertheless struggle to make the leap from mediocre customer experiences to truly exceptional ones – and, in the method, they are foregoing hundreds of millions of dollars of revenue by inviting greater churn and dampening the monetary impact of optimistic word of mouth.&#13

The multichannel customer encounter continues to enhance. The overall COI rose from 508 to 519 (out of a achievable 1000) over the course of the second quarter, for a modest but notable improve of two.two% in Q3 2104. Whilst organizations continue to boost in locations such as service &amp support and account management, other functional locations like loyalty pages have declined, indicating brands are more interested in incremental improvements than bold moves to transform their customer expertise method.&#13

Financial Services leads the way in client knowledge excellence with a COI score of 755, followed by Insurance coverage organizations, who collectively logged a score of 607. Conversely, Telecommunications’ customer expertise score continues to slide down into adverse territory with a 15% quarterly decline to a COI score of 253 with poor showing in core functions such as store locator, item information, and checkout.

The complete report, with benchmarks across Economic Services, Insurance, Multi-Channel Retail, eTail, Airlines, Travel, Telecommunications, and Healthcare, is offered for instant download here. The report marks the initial anniversary of the COI, and a complete archive can be discovered here.

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“The COI has swiftly become the gold common when it comes to measuring the pulse of the multi-channel expertise across key industries,” Fallon continued. “We’re pleased to mark the initial anniversary of the industry’s only true multi-channel index as portion of our ongoing effort to assist firms optimize the customer encounter on the internet, in retailer, in get in touch with centers, and on mobile devices.”

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About the Buyer OPINION INDEX:&#13

OpinionLab’s Client Opinion Index (COI) is the only true multi-channel index of buyer encounter efficiency across all buyer touchpoints. The COI is computed using proprietary mechanisms that blend context-rich qualitative and quantitative customer knowledge data with each other into a special thousand-point index. COI calculations are derived from OpinionLab’s patented opt-in Comment Cards, which to date have captured a lot more than 200 million pieces of feedback from engaged clients. This involves Functional Imply Ratings (FMR), a new and revolutionary set of normative metrics that aggregate client knowledge functionality across extremely specific functions, regions, and sections of a brand’s digital touchpoint.

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About OpinionLab &#13

OpinionLab is the pioneer and international leader in omnichannel Voice of Customer (VoC) feedback innovation with more than a decade of accomplishment and a dozen patents on key VoC advancements. Starting with the familiar [+] feedback symbol, the company’s finish-to-finish remedy suite makes it possible for clients to increase the omnichannel experience with precise, true-time intelligence into what customers want and need. International leaders decide on OpinionLab for actionable VoC insight across web, mobile, store and solution touchpoints. Lately recognized by Inc. Magazine as one particular of the fastest expanding companies in America, OpinionLab is proud to service over half of the Fortune 50, including Walmart, Bank of America, and Ford Motor Company. For much more details, visit OpinionLab on the web, study the blog or comply with Voice of Buyer on Twitter.

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