Minneapolis, MN (PRWEB) September 30, 2014
Loffler Companies, an award winning and nationally recognized leader in organization technology and services was recognized by BEI as the number one particular dealer in Very first Get in touch with Effectiveness (FCE) in 2013. This prestigious rating implies that Loffler Service Technicians repair devices correctly the first time and for an extended period following, optimizing user productivity and machine longevity. For a lot more than 20 years BEI Services has been the trusted provider for unbiased imaging device and technician functionality benchmarking.

For Loffler, top quality service is about significantly far more than a great technician. A strong infrastructure, which involves top quality processes, inventory integrity, product professionals specialized by item set and efficient territory assignments are all component of the winning formula, according to Joel Nelson, Vice President of Operations, Loffler Firms.

“Above and beyond the standard elements an organization needs to offer you service, Loffler gives our number one particular FCE rating, significantly less than three-hour on-internet site response time, phone calls answered within 20 seconds by people, next-day supply delivery, as properly as several inlets into our service delivery technique, including phone, email, auto-report, or web portal for simple client access,” explained Nelson. “In addition, we use one hundred% OEM (original manufacturer) parts. Our parts inventory is initial rate, and our total client contact activity metric on waiting for components, is at less than ten percent.”

“We thank our customers for trusting us with their organization technologies and solutions wants and in return, we do our ideal to preserve their equipment in the ideal situation and operating productively to support ensure their success,” mentioned Jim Loffler, President and CEO, Loffler Businesses. “The 1st-class service and help from our group of the greatest and brightest enables us to sustain our competitive advantage in the market. Many thanks also go to our committed and valued technicians and client solutions team.”

Loffler Firms, established in 1986, continues to be the leading business technology and services provider in Minnesota and Western Wisconsin, as well as being nationally recognized in the top 15 by a lot of of its suppliers. Loffler’s virtually 400 workers function tough every single day to exceed the expectations of customers, partners and the community. Loffler Firms has been named to the Inc 5000 list of “Fastest Expanding Privately-Held Businesses in America” for seven years in a row, as effectively as being a StarTribune “Top Workplace” for the previous three years. The Jefferson Award for Public Service was awarded to Loffler Businesses in 2012, recognizing Loffler employees’ lengthy history of providing back their time, talent, and economic sources to the community.

About Loffler Companies, Inc. 
Loffler Companies provides integrated workplace technology and services partnered with top brands such as Canon, Konica Minolta, Toshiba, Océ, KIP, HP, Lexmark, NEC, ShoreTel, EMC, and Microsoft. Its offerings incorporate multifunctional copiers, printers, managed print solutions, IP phone systems, IT Professional Solutions, IT Managed Services, software program and workflow technologies consulting, dictation, contact recorders, and on-internet site management of copy centers and mail rooms. For more information about Loffler Companies, speak to us at 952-925-6800 or info@loffler.com or check out us on the internet at http://www.loffler.com.





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